Shipping policy
SHIPPING POLICY
1. Processing Time
· Orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
· Shipping charges for your order will be calculated and displayed at checkout.
· Standard shipping: 3-5 business days.
· Expedited shipping: 1-3 business days.
· Free standard shipping on orders over $200.
3. International Shipping
· We offer international shipping to select countries. Shipping charges and delivery times for international orders will be calculated and displayed at checkout. Customers are responsible for any customs, duties, and taxes that may apply to their order.
4. Order Tracking
· Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.
5. Shipping to P.O. Boxes
· We do not ship to P.O. Boxes or APO/FPO addresses.
6. Delivery Issues
· If you experience any issues with the delivery of your order, please contact our customer service team at support@diamondzephir.com.
7. Lost or Stolen Packages
· Diamond Zephir, LLC is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
8. Shipping Restrictions
· Some products may have shipping restrictions due to size, weight, or hazardous materials. These restrictions will be noted on the product page.
9. Contact Information
· For any questions regarding our shipping policy, please contact us at support@diamondzephir.com.
10. Changes to This Policy
· Diamond Zephir, LLC reserves the right to modify this shipping policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of the change.
Thank you for choosing Diamond Zephir, LLC. We appreciate your business and are dedicated to providing a smooth and efficient shipping experience.